FAQ

Q: When can I expect my order?

A: the avarage delivery-time is varies between 5 and 20 working days. We only use DHL Premium to ensure an "on-time" delivery, however we have no influence on customs issues. We do not ship to PO boxes.

 

Q: Where can I find my tracking ID

A: If you chose PayPal as pament option, you will be notified by PayPal with your DHL Tracking No.   For all other payment option you will receive a seperate e-mail stating your DHL Tracking No.

 

Q: I can not track my package

A: Your DHL Tracking No. only works while your shipment is in Germany www.dhl.de/trackandtrace. As soon as the shipment leaves Germany DHL will generate a new international Tracking ID. ending with .....DE, you can use for tracking with USP or Canada Post. https://www.usps.com/

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